{"id":1452,"date":"2013-10-16T12:05:38","date_gmt":"2013-10-16T12:05:38","guid":{"rendered":"http:\/\/demo.qodeinteractive.com\/bridge51\/?page_id=1452"},"modified":"2025-01-12T05:32:41","modified_gmt":"2025-01-12T05:32:41","slug":"contact","status":"publish","type":"page","link":"https:\/\/wows.com.au\/?page_id=1452","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e47c23&#8243; padding_top=&#8221;30&#8243; padding_bottom=&#8221;30&#8243;][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ffffff;\">To ensure our records are up to date, can you please let us know if any of your details change e.g. Medicare number, change of address, phone numbers, Emergency contact etc<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; padding_top=&#8221;60&#8243; padding_bottom=&#8221;30&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h5>Our Office<\/h5>\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;6&#8243; down=&#8221;6&#8243;][vc_column_text]<\/p>\n<p>Address: 24 &#8211; 26 Wheatsheaf Road<\/p>\n<p>Morphett Vale, SA 5162<\/p>\n<p>Email: <a href=\"mailto:admin@wows.com.au\">admin@wows.com.au<\/a><\/p>\n<p>Phone: <a href=\"tel:0871276718\">(08) 7127 6718<\/a><\/p>\n<p>Fax: (08) 8384 7712<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;][vc_column_text]<\/p>\n<h5>Consulting Hours<\/h5>\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;6&#8243; down=&#8221;6&#8243;][vc_column_text css=&#8221;&#8221;]Monday: 8.30am \u2013 5.30pm<\/p>\n<p>Tuesday: 8.30am \u2013 5.30pm<\/p>\n<p>Wednesday: 8.30am \u2013 5.30pm<\/p>\n<p>Thursday: 8.30am \u2013 5.30pm<\/p>\n<p>Friday: 8.30am \u2013 5.30pm<\/p>\n<p>Saturday: 8.30am \u2013 11.30am<\/p>\n<p>Sunday: Closed[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h5>Contact Us Today<\/h5>\n<p>[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;6&#8243; down=&#8221;6&#8243;][vc_column_text]<iframe style=\"border: 0;\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3263.21448244873!2d138.52486751581876!3d-35.126320792844474!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x6ab127a2ec5978bb%3A0xfca78e3eb1f144b6!2s24-26+Wheatsheaf+Rd%2C+Morphett+Vale+SA+5162!5e0!3m2!1sen!2sau!4v1559011039937!5m2!1sen!2sau\" width=\"100%\" height=\"500\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_separator type=&#8221;normal&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Email Policy<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Our email addr<\/span><span class=\"s5\">ess is admin@wows<\/span><span class=\"s5\">.com.au. You can use this email address to communicate with our practice, including all of our doctors and staff, subject to the warnings discussed below.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s6\">We aim to respond to emails within three business days of receipt<\/span><span class=\"s5\">. If you require a more urgent response<\/span><span class=\"s5\">, please call us on 08 71276718<\/span><span class=\"s5\"> to ensure we address your query sooner. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"s4\"><span class=\"s3\">Booking, changing or cancelling appointments<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Please do not email us with requests for appointments or changes to appointments.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Instead, <\/span><span class=\"s5\">please phone us on 08 71276718 <\/span><span class=\"s5\">to <\/span><span class=\"s5\">book,<\/span><span class=\"s5\"> change or cancel an appointment. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">You can also <\/span><a href=\"https:\/\/www.northbrightonmedical.com.au\/book-online\"><span class=\"s7\">book an appointment online<\/span><\/a><span class=\"s5\"> using <\/span><span class=\"s5\">HotDoc<\/span><span class=\"s5\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Unless you have opted out or we don\u2019t have a mobile p<\/span><span class=\"s5\">hone number<\/span><span class=\"s5\"> recorded for you, y<\/span><span class=\"s5\">ou will receive<\/span><span class=\"s5\"> an <\/span><a href=\"https:\/\/www.northbrightonmedical.com.au\/reminders-and-recalls\"><span class=\"s7\">SMS appointment reminder<\/span><\/a><span class=\"s5\"> the day before your appointment. You can <\/span><span class=\"s5\">use the link in the SMS<\/span><span class=\"s5\"> to cancel your appointment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">To reschedule, you need to cancel your appointment and then you will be prompted to book a new appointment (or you can look for a new appointment time and book it, and then cancel the original appointment).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">You can create a <\/span><span class=\"s5\">HotDoc<\/span><span class=\"s5\"> account and log into it from a computer, or you can use the <\/span><a href=\"https:\/\/help.hotdoc.com.au\/hc\/en-gb\/articles\/205061234-How-do-I-download-the-HotDoc-app\"><span class=\"s7\">HotDoc<\/span><span class=\"s7\"> app<\/span><\/a><span class=\"s5\"> on your phone or tablet. <\/span><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"s4\"><span class=\"s3\">Requesting prescriptions, referrals, <\/span><span class=\"s3\">etc<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Please do not email us to request a prescription, referral, medical certificate, report or other document from one of our GPs, unless it&#8217;s something you&#8217;ve recently discussed in an appointment with a GP.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">You should <\/span><a href=\"https:\/\/www.northbrightonmedical.com.au\/book-online\"><span class=\"s7\">book an appointment with a GP<\/span><\/a><span class=\"s5\"> to request any of these documents. Often a <\/span><a href=\"https:\/\/www.northbrightonmedical.com.au\/phone-consultations\"><span class=\"s7\">6-Minute Phone Consultation<\/span><\/a><span class=\"s5\"> will be sufficient.<\/span><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"s4\"><span class=\"s3\">Warning\u00a0regarding the security of email communications<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and\/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Most emails we send include an attachment that requires a password to open.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">However, in certain circumstances, we may agree to email you with a response to a query and\/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected. <\/span><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"s4\"><span class=\"s3\">Other<\/span><span class=\"s3\"> health practitioners<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">We ask that other health practitioners <\/span><span class=\"s6\">do not email us with personal informationv<\/span><span class=\"s5\">about mutual patients, unless you have the patient\u2019s express consent, or the email is sent with password protection. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">We prefer to receive correspondence via secure messaging, such as:<\/span><\/p>\n<div><\/div>\n<div class=\"s9\"><span class=\"s8\">\u2022 <\/span><span class=\"s6\">Argus<\/span><span class=\"s5\"> &#8211; wows<\/span><span class=\"s5\">@argus.net.au<\/span><\/div>\n<div class=\"s9\"><span class=\"s8\">\u2022 <\/span><span class=\"s6\">HealthLink<\/span><span class=\"s5\"> &#8211; EDI: <\/span><span class=\"s5\">wheatshe<\/span><\/div>\n<div class=\"s9\"><span class=\"s8\">\u2022 <\/span><span class=\"s6\">Medical Objects<\/span><\/div>\n<p>&nbsp;<\/p>\n<p class=\"s4\"><span class=\"s5\">Please avoid faxing or posting us correspondence if you are able to send via one of the above messaging systems.\u00a0<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_empty_space][vc_separator type=&#8221;normal&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#e47c23&#8243; padding_top=&#8221;30&#8243; padding_bottom=&#8221;30&#8243;][vc_column][vc_column_text] To ensure our records are up to date, can you please let us know if any of your details change e.g. Medicare number, change of address, phone numbers, Emergency contact etc [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221;&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-1452","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/wows.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1452"}],"version-history":[{"count":27,"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1452\/revisions"}],"predecessor-version":[{"id":16890,"href":"https:\/\/wows.com.au\/index.php?rest_route=\/wp\/v2\/pages\/1452\/revisions\/16890"}],"wp:attachment":[{"href":"https:\/\/wows.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}