Email Policy

Our email address is admin@wows.com.au. You can use this email address to communicate with our practice, including all of our doctors and staff, subject to the warnings discussed below.

We aim to respond to emails within three business days of receipt. If you require a more urgent response, please call us on 08 71276718 to ensure we address your query sooner.  

Booking, changing or cancelling appointments

Please do not email us with requests for appointments or changes to appointments.

Instead, please phone us on 08 71276718 to book, change or cancel an appointment.

You can also book an appointment online using HotDoc.

Unless you have opted out or we don’t have a mobile phone number recorded for you, you will receive an SMS appointment reminder the day before your appointment. You can use the link in the SMS to cancel your appointment.

To reschedule, you need to cancel your appointment and then you will be prompted to book a new appointment (or you can look for a new appointment time and book it, and then cancel the original appointment).

You can create a HotDoc account and log into it from a computer, or you can use the HotDoc app on your phone or tablet.

Requesting prescriptions, referrals, etc

Please do not email us to request a prescription, referral, medical certificate, report or other document from one of our GPs, unless it’s something you’ve recently discussed in an appointment with a GP.

You should book an appointment with a GP to request any of these documents. Often a 6-Minute Phone Consultation will be sufficient.

Warning regarding the security of email communications

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

Most emails we send include an attachment that requires a password to open. 

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.

Other health practitioners

We ask that other health practitioners do not email us with personal informationvabout mutual patients, unless you have the patient’s express consent, or the email is sent with password protection.

We prefer to receive correspondence via secure messaging, such as:

Please avoid faxing or posting us correspondence if you are able to send via one of the above messaging systems.